Dear tourists.
Thank you very much for choosing us!
Please read the following carefully (before booking).
Please read these terms and conditions carefully because they describe your rights and responsibilities and form a legally binding agreement between your and us regarding choosing us as your tour operator and providing the necessary services.
If, for any reason, you are unable or unwilling to agree to all of our terms and conditions, please immediately stop using or attempting to use our services, because if you continue you will be agreeing to all of the terms and conditions that are described or referred to below.
These are the Terms and Conditions which will apply to your travel booking.
The Peruvian system of services and products sometimes differs to that in your home country. These Terms and Conditions govern the relationship between you and Inka Trail Expeditions Perú "the Company". By booking a trip, you agree to be bound by these Terms and Conditions that outline, among other things, the cancellation policy and certain limitations of liability. These Terms and Conditions affect your rights and designate the governing law and forum for the resolution of any and all disputes.
THE CONTRACT
All persons wishing to make a booking have carefully read and understand the Terms and Conditions that follow. By making a booking by telephone, or on the website www.salkanytaytrek.org, or by email or facsimile with the Company or its Agents, you accept on behalf of yourself and all those named on the booking including minors and person under disability to be bound by these Terms and Conditions. A booking is accepted and becomes definite only from the date when the Company sends a confirmation invoice or email.It is at this point that a contract between the Company and the Client comes into existence. Before your booking is confirmed and a contract comes into force, the Company reserves the right to increase or decrease brochure prices. The Company or their agents reserve the right to decline any booking at their discretion. The person or persons named on the booking are hereafter referred to as the "Client". All bookings are made with the Company.
TRAVEL IN PERU
Inka Trail Expeditions Perú operates in regions where standards of accommodation, transport and services might not be those you would normally expect. However we strive, with all due care and skill, to provide the best services for our tourists. Travelling in Peru requires flexibility, patience, broad-mindedness, good humor and understanding that changes may be made without notice due to circumstances beyond our control (Force Majeure - see below). By booking any of our tours you agree to Inka Trail Expeditions Perú making necessary changes without liability.
FORCE MAJEURE
This is any event that Inka Trail Expeditions Perú could not, even with all due care, foresee or avoid. This covers events such as war or threat, riot, civil strife, terrorist activity, industrial dispute, disease, disaster or adverse weather conditions, fire or all similar events beyond our control. In this case, Inka Trail Expeditions Perú will not accept liability and reserves the right to change, postpone or even cancel the trip (this is the last option of course!).
TRAVEL INSURANCE
We strongly advise you to get a travel insurance that covers accidents, medical expenses and emergency repatriation, including rescue and air ambulance. We also recommend that it covers cancellations and loss of luggage. Please forward a copy/ policy number to our offices.
RISKS
By booking any of our adventure trips in all our destinations (Inca Trail to Machu Picchu, Salcantay trek, Ausangate, Choquekiraw, Lares trek, etc.) you assume the risks associated with them. For these Inka Trail Expeditions Perú accepts no responsibility.
SENDING YOUR PERSONAL DETAILS FOR BOOKING
Your passport number must be a valid one, please advise us if you have or will change your passport after booking the tour (Inca Trail and Machupicchu authorities are not very nice when checking passports at the control). ISIC card (if applicable) must also be valid at the time of commencing your Inca trail.
MAKING A RESERVATION
(Deposit for treks to Machu Picchu):
To secure a reservation of a tour package, it is necessary to make a payment of:
Adventure treks: a $250 non-refundable deposit per person is paid for any of our Inca Trail treks(Inka Trail, Lares Trek, Salkantay Trek, Inka Jungle Trail,Choquequiraw-Machupicchu, trips in Perú and all our destinations in and out Perú).
Student rate: in order to obtain this discount you must have a valid ISIC card. It is important that you scan and e-mail it to us at the time of booking.
Alternative Excursions in Peru such as Machupicchu, all Peru trips alternatives, etc...: 50% of TOTAL package cost is the deposit per person (non-refundable).
The balance will be paid upon arrival in Lima or the Cusco Office (only cash or Paypal will be accepted). All Transaction fees are covered by the client and are not included in our tours' prices.
Deposit can be done through:
HOLIDAY INCREMENTS
$40 per person is applicable to all groups, regardless of the size, that would leave during these holidays: Christmas (Dec 22nd, 23rd, 24th, and 25th), New Year (Dec 29th, 30th, 31st, Jan 1st).
An increment is also applicable for groups that would leave during election days (people are fined here if they don't vote). In this case, we use the increment to pay staff a bonus for leaving on their holiday or to pay the penalties. *THE SAME INCREMENTS ARE APPLICABLE FOR ANY ALTERNATIVE GROUP OR PRIVATE TREK.
TWO NIGHTS BEFORE YOUR TREK THERE WILL BE A PRE-TREK TALK (BRIEFING) IN OUR OFFICE AT EITHER 6 OR 7 PM (THE EXACT TIME WILL BE CONFIRMED); THAT VERY SAME BRIEFING COULD BE HELD IN YOUR HOTEL UPON REQUEST.
PAYMENT OF FINAL BALANCE
We require you to pay your final balance in our offices at least 72 hours before your trek leaves. Currently, we accept cash in soles only (we used an exchange rate of $1 USA = 3.00 soles).
We maintain the right to cancel your trek upon failure to make payment in this time-frame if you have not previously advised of a delayed arrival etc.
If for any reason the Dollar Exchange rate might fall (as it did in 2009 and 2010), we will be flexible and accept up to 10 points drop difference but we will NOT be able to accept an exchange rate less than 3 Peruvian soles per 1 USA dollar, this in order to guarantee the quality of our services.
CANCELLATIONS
- Deposit sent for booking is Non-refundable or transferable.
- Inka Trail Expeditions Perú must be notified of any changes or cancellations to your trip as soon as you are aware of them, via e-mail or fax.
- Once final balance has been paid, we will not be able to refund your trek payment for any cancellations. However there will be parts of your trip that you are able to use in the future (Machu Picchu entrance fees, 1 train ticket, 1 bus ticket and others items that were included in the package).
- A claim letter for your insurance company can also be provided by us upon request.
VERY IMPORTANT(1): We strongly suggest staying at high altitude (above 3000 metres - in Cusco or another high altitude city) for a minimum of 3 days before beginning the trip. This is in order to minimize the effects of possible altitude sickness. Also, you can help your body acclimatize by drinking plenty of liquids, adding a bit more sugar to your drinks, eating food rich in carbohydrates, avoiding cigarettes and alcohol and drinking coca (ancient traditional leaf) tea. Diamox can also be helpful: please ask your doctor for prescription.
VERY IMPORTANT (2): It is also highly recommended that you arrive in Lima or Cusco (depending where you going to start your excursion with us) at least some 48 hours before your trek as in case of strikes or other events happening out of our control we might need to leave earlier than scheduled (see above Force Majure).
Please also bring your travel insurance information (company name and policy number) for our records.
CANCELLATION OF A TOUR BY THE COMPANY
The Company reserves the right to cancel any trip for any reason, but will not cancel a tour less than 60 days before departure except for Force Majeure, unusual or unforeseen circumstances outside the Company's control.
When a tour is cancelled by the Company, the Client may choose between a full refunds of all monies paid or at the Company's option any alternative tour offered by the Company at no extra cost. The Company is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the booking such as visas, vaccinations, non-refundable flights or rail, non refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc.
If the alternative trip chosen is of a lower value than that originally booked, then the Client is entitled to a refund of the price difference.
If the Client is offered a refund but requests an alternative tour of a higher value than that originally booked, then the Client must pay the difference in price.
Where a significant element of the trip cannot be provided, the Company will make suitable alternative arrangements for the continuation of the trip.
UNUSED SERVICES
There will be no discounts or monies refunded for missed or unused services, this includes voluntary or involuntary termination/departure from tour, i.e. sickness, death of a family member etc, late arrival on the tour, or premature departure either voluntarily or involuntarily.
TRAVEL DOCUMENTS
The Client must be in possession of a valid passport required for entry, departure and travel through each destination point along the itinerary of the tour (passport must be valid 6 months past the return date), all visas, permits and certificates including vaccination, insurance policies, required for the whole journey. The Client accepts full responsibility for obtaining all such documents, visas and permits prior to the start of the tour, and is solely responsible for any adverse consequences resulting from missing or defective documentation. Any information or advice given by the Company regarding visas, vaccinations, climate, clothing, baggage, special equipment, etc. Is purely advisory, provided as a courtesy to the Client, and the Company is not responsible for any errors or omissions as to the information provided by third parties such as the appropriate governmental authorities.
TRAVEL VOUCHER
To expedite the issuing of Inka Trail Expeditions Perú documents please note that all tour related travel documents such as vouchers, itineraries and invoices will be sent via email. The Company reserves the right to impose an Administration Fee on those Clients who wish to receive their travel documents by other means.
CLAIMS AND COMPLAINTS
If a Client has a complaint against our Service, the Client must first inform the tour leader at the earliest opportunity to allow the grievance to be rectified.
If satisfaction is not reached, contact the Company representative or local Office Manager whilst on tour in order that the Company is provided the opportunity to rectify the matter.
If satisfaction is still not reached through these means on tour then any further complaint must be put in writing to the Company via its offices or directly to the head office at administration@inkatrail.com.pe (Inca Trail Expeditions Manager) within 5 days of the end of the tour. The Company will not accept any liability for claims received after this period.
PRIVACY POLICY
The Company will make available personal information, as well as any personal information provided in relation to persons whose travel arrangements have been requested by the Client, to suppliers and carriers to enable the operation of the services requested. The Company will do all reasonably possible in endeavoring to protect your personal information.
Founder
INKA TRAIL EXPEDITIONS PERU
